As Director of Marketing, one of my responsibilities is to sort through our patient survey results. We send “Patient Satisfaction Surveys” to our patients on a quarterly basis looking for general feedback, areas for improvement, and comments. 

I recently finished the last batch and after sorting through hundreds of responses (and deciphering some chicken scratch writing), I was reminded of the integral role our physical therapists play in a patient’s life.  I have been a patient myself, so I know first-hand how PT can make a difference.  On a day to day basis however, my interaction with the physical therapists is on a completely different plain.  These surveys remind me what makes Recovery Physical Therapy truly extraordinary – their hands-on care, professionalism, knowledge and concern.

Our physical therapists are focused on positive patient outcomes, but most importantly, they care about their patients.  They want them to heal and get back to the activities they love.  Patients are treated with ‘hands-on’ care, kindness, warmth and laughter.

In terms of results, most of our patients are “very satisfied.” There are always helpful suggestions and sure, there are those select few who complain about everything.  (I’m convinced that they are put on this earth to make us better.)  But what always strikes me (especially when I’m somewhat crossed-eyed and covered in surveys) is the heart felt comments, handwritten praise and “thank you’s.” 

Let’s face it, no one wants to be in physical therapy.  It is not a something you choose to do. like personal training.  It can be painful and time consuming.  You may be there because of an injury, as a last resort before surgery or post-surgery.  But it works.  And it works even better when you are treated by kind and caring therapists.   A sense of humor doesn’t hurt either.   There is a camaraderie and friendship that builds, a feeling that “we are in this together” especially since appointments are usually for several weeks, 2-3 times per week.

Thank you to the patients who take the time to respond to our surveys with the helpful comments.  I couldn’t put it in a better way.  Patients really do know best. Here are a few comments, in your words:

“Even though other PT places are closer, I’ll travel  to RPT.  The staff is pleasant, courteous and helpful, which is so important – I speak from experience, I’ve had several PT experiences all over NYC!”

“My knee is 90% better than when I started 8 weeks ago.  No more pain and the swelling is down.  I will not need surgery as a result.  HOORAY and Thank you”

“John was fantastic.  He went above and beyond in terms of explaining things, being gentle and courteous, yet thorough.  He even checked in while he was on vacation.  John is wonderful!”

“Steve Frank has been outstanding.  He paid close attention to the issue and did everything to monitor and help my knee to improve.  I feel better knowing I have a PT in the city that I can turn to.  He was terrific in every way – thorough, caring and very professional.  I can’t praise him enough.   I’ve had PT at several facilities over the past 2 years and he is the best PT I have experienced.  He is thorough smart and gives detailed explanations to questions asked.”

“This is the 3rd time I’ve had PT but my first time at RPT.  I would definitely return here.  RPT ranks as the most professional, engaging and helpful.  Excellent service, professional staff and I’ve very pleased with my progress.  I thought everyone was great – wonderful hands-on therapy. Thank you!”

“Amie has been a phenomenal therapist.  She listens, answers any questions and all types of questions, cares and takes a genuine interest in the well-being and healing of her patients.  I could not have progressed to the level I am without her assistance and am truly grateful.  She also has a friendly, dedicated staff.”

“I don’t think I’d be able to stand up without the excellent care I received.  They were amazing.  They helped me to return to my activities while teaching me to be realistic about my limitations.  And they pushed me hard, which I needed, and got the job done within the very few visits allowed by my insurance.  Everyone was a nice as could be.  Thank you!”

“Usually I am a critic, however with the service at RPT, I have no recommendations for better service.”

Thank you too, to our team of physical therapists who heal, motivate and inspire us all.